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Notes on running a real feedback loop
Practical writing on feedback prioritisation, public roadmaps, changelogs, churn signals and the pricing models behind feedback tools.
8 posts
Latest writing
Prioritisation, roadmaps, changelogs and the pricing models behind feedback tools.
- How to Launch a Public Roadmap in a DayA step-by-step guide to setting up statuses, categories and your first roadmap items before announcing it to customers.May 5, 2026 · 5 min read
- Why Per-Seat Pricing Breaks Down for Feedback ToolsFeedback tools need whole-company and whole-customer-base participation. Here's why per-seat pricing works against that.Apr 21, 2026 · 7 min read
- Does Gamification Actually Increase Customer Feedback Volume?What points, streaks and badges do to feedback participation rates, and when a rewards engine backfires.Apr 7, 2026 · 6 min read
- Feature Voting vs. NPS Surveys: What Actually Predicts ChurnWhy upvote counts on a feedback board often reveal more about retention risk than periodic NPS surveys.Mar 24, 2026 · 6 min read
- Changelog Best Practices: Turning Releases Into RetentionHow to write changelog entries that close the loop with customers and reduce churn, not just list Jira tickets.Mar 10, 2026 · 5 min read
- Public vs. Private Roadmap: Which Should You Ship?The tradeoffs between a public product roadmap and an internal-only one, with guidance on when to use each.Feb 25, 2026 · 6 min read
- How to Prioritize Feature Requests Without a SpreadsheetA practical framework for ranking feature requests by votes, account value and effort — and the tools that make it repeatable.Feb 11, 2026 · 7 min read
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