Use case
A shared feedback system for enterprise CS and product
Give enterprise CSMs a structured way to log customer asks and prove they're heard — without another spreadsheet or QBR slide.
- Steps in the loop
- 4
- Seats and voters
- Unlimited
- To first board
- < 10 min
- To start
- Free
The problem
What this usually looks like today
CSMs collect asks in QBR notes, CRM fields and private docs that product never sees. At renewal time, a customer asks 'whatever happened to that thing we requested a year ago?' and nobody has an answer. Enterprise accounts churn over feedback that was real but invisible.
The loop
How Looph handles it
Four moves, one workspace — no re-entry between them.
- 01Give each enterprise account a dedicated or shared board CSMs can log requests into during calls, tagged to the account.
- 02Let CSMs vote on behalf of accounts and see request status change from planned to shipped without pinging product.
- 03Use the changelog to generate a per-release summary CSMs can drop straight into a QBR or renewal deck.
- 04Track engagement with rewards and tiers to identify your most active accounts and champions for reference calls.
Questions
Frequently asked
More use cases
Other teams running the same loop
- Feature request tracking built for SaaS product teamsStop triaging feature requests in spreadsheets and Slack threads. Collect, prioritize and close the loop on customer feedback with Looph.
- A feedback board and roadmap for solo foundersLaunch a public feedback board and roadmap in minutes. Built for solo founders who need signal without hiring a product team.
- Feature voting and roadmaps for mobile app teamsCollect feature requests and bug reports from iOS and Android users in one board, and close the loop with in-app changelog updates.
Start collecting feedback in five minutes
Free forever on one board, with unlimited seats and unlimited voters. No credit card, no sales call, no tracked-user meter.
Unlimited seats · Unlimited voters · Cancel anytime